Photo AI 3 auto won't analyse when used as a plug-in with Adobe Photoshop Elements on iMAC

[edward.paxton]

When I’ve done a simple edit in Elements, I then click on the Plug-in

It then opens up Topaz AI, which starts to analyse the photo then immediately flips to Export, with the note under ‘Type’ “Skipped: no edits applied.”

I then click ‘Close Window’ and start to edit the image, usually just a Denoise and Sharpen

This didn’t happen before the latest updates. I’m using v 3.2.2, Elements 2020, Sequoia 15.0

Edward Paxton

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

This issue has been reported by other users and our team is currently investigating why this error is happening.

We have determined that this issue is occurring because of using the shortcut “Last Filter” option in Photoshop rather than the path Filter > Topaz Labs > Topaz Photo AI.

Could you confirm with me which workflow and path you are using with either a screenshot or you take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

[edward.paxton]

John

I tried to send a video to you but it says you can’t accept it?

This is the accompanying text that I included

Step by Step is as follows:

I edit the photo in Elements
I click on Filter and Topaz AI is at the top so I click on that
It moves to Topaz, starts to say Analysing, and then, flips back to the skipped page

When I click Close on the pop-up I then go straight into Topaz and can edit normally

Edward

[edward.paxton]

I tried to email you a video but I got a bounce back. I did a couple of screen grabs of the video attached here.

The text that I included was:

Step by Step is as follows:

I edit the photo in Elements
I click on Filter and Topaz AI is at the top so I click on that
It moves to Topaz, starts to say Analysing, and then, flips back to the skipped page

When I click on the Close on the pop-up I then go straight into Topaz and can edit normally.

[john.topazlabs (John S)]

If you are still experiencing problems please send us an email at help@topazlabs.com and include a link to this forum post so our team can work together to investigate the problem you are having.

[edward.paxton]

Still doing this.

[edward.paxton]

Here are the Logs over the last couple of days which hopefully show you what you need.

2024-10-08-15-43-54.tzlog (153.6 KB)
2024-10-09-10-28-10.tzlog (177.0 KB)
2024-10-09-10-33-8.tzlog (138.4 KB)
2024-10-09-10-40-26.tzlog (176.8 KB)
2024-10-09-11-41-16.tzlog (124.0 KB)