After updating to 3.2.2, the preview image is blurred beyond recognition, and a box of colour noise is placed over the subject’s faces.
Topaz Photo AI Installer Log.txt (5.2 MB)
DxDiag.txt (119.7 KB)
I’ve reviewed this information about your machine, and unfortunately, it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:
Topaz Photo AI | System Requirements
Your machine’s NVIDIA GPU only has about 4GB of VRAM, while our requirement is 6 GB.
We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:
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Topaz Photo AI | v2.4.2 | Windows Installer
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Released March 28th, 2024
- The older interface will be the fastest version your computer can run
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Topaz Photo AI | v3.0.4 | Windows Installer
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Released June 13th, 2024
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The newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates.
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It can sometimes work on underpowered machines; however, it will be slower than v2.4.2
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Let us know how that goes or if you have any issues reverting to the previous versions. If you have access to another computer, we can check its compatibility.
