Photo AI 2.4.1 - crashing regularly

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Run initial scan in Photoshop plug-in
  2. Adjust sliders after initial scan to make changes
  3. Start again because the bloody thing crashes!

Topaz Photo AI [v2.4.1] on [Windows]

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

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Thanks for the reply - I have attached the file as requested.

Rob

DxDiag.txt (120 KB)

I would like to see if updating your GPU driver will resolve the problem.

Please use the following link to update your driver: NVIDIA | Driver Update

After the update, let me know if you are still experiencing the problem.

Thanks John, I have updated to the latest driver but it is exactly the same. Provided I make adjustments BEFORE apreview completes running, I can use the sliders. However, if I wait to see what the preview looks like, then try to adjust any of the sliders, the plug-in crashes - every time. It has always been stable until now - and everything else works perfectly. Very frustrating, as TopazAI had become part of my regular workflow.

Rob

Please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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