I am trying to update Photo AI to 1.3.1 from 1.3.0. When I try to update, the installer tells me to ensure I have access to certain folders like Topaz Labs LLC\Topaz Photo AI\TBenchmark or TCameraProfile. These folders do exist. However, their properties indicate a dash in “Read Only”, but clearing this has no effect because it seems the installer just resets this property again! When I retry, the error repeats indefinitely and my only option is to cancel.
Note that my base folder is F:\Apps\64 as opposed to C:\Program Files because I want to keep my OS drive as clean as possible. If Topaz is assuming the source folder is on C: (it didn’t for the clean install of 1.3.0), then there is NO WAY I’ll be able to install this update! Please advise.
I can’t see why you are having an issue as I use a extra internal SSD as the D: drive (System is on the C: drive which is a SSD as well) where I install all EXE apps and it installs OK and runs OK. If you don’t get a response from support staff raise a support request at the man website.
This may have been happening because I was checking for updates in the app itself. After running the 1.3.0 installer in repair mode, I tried again through the app, but the error persisted. Upon downloading the full MSI for 1.3.1 and running that, the install went flawlessly. I’m now running 1.3.1 on my F: drive.
Perhaps this anomaly is related to something unique to my system, but it might be something Topaz could look into. But I’m happy now; thank you for your comments.