Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.
How to Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
Please also upload a copy of your original image to this thread if possible so we can test it on our systems.
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