New user but have done about 4,000 photos so far without issue. I have a photo ion portrait orientation that needs a slight rotation of just 2-3 degrees. Looks great in Topaz after processing denoise, color balance, lighting, sharpening and crop to correct the rotation. When I exported as a jpeg, the result is changed to landscape orientation. I have tried with and without upscaling, but the same result. I have attached the original NEF and the post processed Topaz jpeg below
Steps to reproduce issue:
Import NEF files to be processed
Denoise, color balance, lighting adjust, sharpening as needed
Open cropping, rotate only by only a few degrees which naturally crops as the image is rotated. At this point, the photo is still in portrait orientation as the original when viewed in Topaz Photo AI
Have tried with and without upscaling at this point but no change in the result
Export and save as a jpeg
Close Topaz and open the new jpeg with Preview or any other program and the orientation has been changed to landscape with the top and bottom of the original image clipped.
Topaz Photo AI [v3.1.0] on MacBook Pro Apple M1 Max chip, 64 GB MacOS 14.5
Found a similar issue but the fix was to update the user’s build. Mine was just updated a few days ago and is the most current, so this must be a different issue 2024-03-26 03_00 C-Edfu Temple-016951.NEF (43.0 MB)
I was able to replicate this behavior on my machine, thank you for providing these details and files I have added this information to an active ticket our developers are currently investigating. I will be sure to reach out to you here once we have more information about this workflow and a resolution.
If I import a vertical image from my Olympus E-M10 and make some changes to it, the export is correct. However, once I use the crop tool to straighten the horizon, the image is exported with the width and height reversed: it outputs the photo in the correct rotation, but scaled to a horizontal image.
Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:
The original image file.
The processed image.
A screenshot or description of the settings panel so I can see what adjustments were turned on.
You can securely submit your image(s) to my Dropbox using the link below.
It sounds like Rutger’s issue may be a little different than mine. For me, it wasn’t just a rescale. It actually clipped the top and bottom of the image and kept the orientation the same.
I just purchased Topaz AI. At first it was working great, and I had no issues. Fast forward a day or two and all of the pictures I try to edit, upon export, cut in half. (I did not change anything, do any program updates, etc., from the time it was working to when it stopped working.)
Steps to reproduce issue:
Upload photo(s)
Apply enhancements: I think I have narrowed it down to Super Focus and Upscale (on the entire image, meaning I zoom out to get the full picture), but I apply: Recover faces, sharpen subject, adjust all lighting at a strength of 15, and Upscale. (I also tried it with just Super focus and had the same outcome.)
Export Image and/or export to LRC.
Exporting a large CR2 to a TIFF. The photo is currently in portrait but upon exporting, it turns it into a landscape photo and cuts the heads off.
I tried rebooting.
I tried “fixing” and reinstalling the install twice and then rebooting.
I tried doing it from Lightroom Classic using the Plug-In and from Topaz directly.
None of these worked. Please help. I currently cannot use what I purchased which is frustrating. I did not change any settings from the time it was working to when it stopped working.
Topaz Photo AI [v3.3.1] on [Windows 11 v10.0.22631 Build 22631 (latest)]
Processor 13th Gen Intel(R) Core™ i7-1360P, 2200 Mhz, 12 Core(s), 16 Logical Processor(s)
I think I have figured out the issue, but I don’t know how to fix it or why it started.
When the photos import, if I shot them portrait (turning the camera) it imports the photo as if they need to be rotated 90 degrees. However, the preview has the picture viewed as it was taken. When the photo is being exported, it is cutting off the image trying to make it a portrait again but the photo is not saved as it was viewed, but as it was imported, cutting it off. This wasn’t happening originally as I have photos that exported fine this way, but I just tried a photo that was imported as a landscape and viewed as a landscape and it worked fine. Is there a way to rotate it? Am I missing a setting?
Hi John,
Thank you for your help. I uploaded the original file, the output and a short clip using SnipIt of the process. It seems like I have something setup wrong. Again, I appreciate your help.
I have added this information to an active ticket our developers are currently investigating. I will be sure to reach out to you here once we have more information about this workflow and a resolution.