No audio in Topaz Video AI

Video AI Bugs and Issues
1

When I played a video in Topaz Video AI, an export video or preview video, It has no audio heard
Almost Everyone has this problem
Here are the log files
2023-08-19-18-07-47-Main.tzlog (13.5 KB)
2023-08-19-18-08-1-Main.tzlog (21.5 KB)

2

2023-08-22-16-06-18-Main.tzlog (17.0 KB)
2023-08-19-18-30-56-Main.tzlog (20.6 KB)

3

2023-08-22-16-06-24-Main.tzlog (21.1 KB)

4

Could I see the settings that you have selected in the output panel? You will probably need to select “Convert” from the menu for audio options.

image
image505×859 40.5 KB

5

Sure
image

6

any update on how to fix this? I just bought and installed the program but came across this inconvenience. Makes the “unboxing” experience a pain tbh.

7

No I don’t

9

@massimo.pappalardo12 @fabrizio.valerga

Hello, could you send us a note at help@topazlabs.com so that our team could take a closer look at these bugs? Thanks!