No AI Models available in Removing Noise

[michael.rapp]

Hi Support

I am a new user of Topaz Photo AI 2. When I am opening a file there is a difference between Nikon and Fuji. There are no AI models to choose in denoise a Fuji RAF file. If I open a Nikon NEF file there are four AI models available. The first sample is a NEF file the second(bird) is a RAF file.

kind regards

Michael

---

Topaz Photo AI [v2.0.0] on [Mac]

[Lingyu]

Please send me the RAF file so I can check the contents.
​
​You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
​
​It looks like this is a non-Raw file in an RAF container. In short, this is not an actual Raw file. I can confirm when I check the metadata.

[michael.rapp]

Hi Lingyu

I sent you an out of the cam Raf file from my Fuji X-H2 to your dropbox.

[michael.rapp]

it is a original raw file

[michael.rapp]

I tested a RAF file from a Fuji GFX50 and this will work. But every Raf file from a Fuji X-T is not working correct. I thing Topaz Photo Ai does not recognize the camera.

[Lingyu]

I checked with my team. It looks like the X-Trans color filter arrays cannot use the Remove Noise - Raw models as they are trained with Bayer color filter arrays.

I would recommend processing the image using the Photo > Edit in > Topaz Photo AI method from inside Lightroom Classic for now.

I do not have a solution for using the Raw models at the moment.

[michael.rapp]

Ok that is not good. I bought the software with other ideas in mind. So I think to refund my purchase. How can I do this?

[Lingyu]

You can write in to help@topazlabs.com and I can assist with this.