Today, I updated my Video AI only to find that it seems like no matter what I do, it is staying in Trial mode. I have logged in, but it keeps staying in Trial Mode
Can you pull the logs and send any screenshots to the support team directly so we can help get you back into the app?
In order to troubleshoot this, I will need your logs and your full system profile.
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
