-
Unable to process using Proteus preset. Even tried without, will not render preview or export. Tried other AI models, and seems fine but didn’t have issues prior to update.
-
MacBook Pro M1 Max
-
logsForSupport.zip (422.9 KB)
Looks like there is a missing backend file. Please proceed to a clean install which should resolve this issue:
If you have any custom presets saved, you will want to copy them over to a different folder (e.g. desktop) as they will get deleted when you uninstall.
Applications > Topaz Video AI > right click and Show package contents > Contents > Resources > Presets
- Uninstall Topaz Video AI by dragging and dropping the app into the trash bin
- Delete the plist files & empty the trash bin
How To Delete Your Plist Files. Here is a screen recording on this step, just in case you need it. - Reboot your Mac
- Reinstall
