MXF file not recognised

[peter.hinz]

[If you are posting a new bug, please include the following]

1. an .mxf file HD 25i (Export from Premiere Pro)
   logsForSupport.zip (187.2 KB)
   
   
   
   not recognized. Displayed as 0 fps
   previous version of Topaz Video AI did it.
2. Laptop win 11, core i7, Quadro RTX
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

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[aaron.j.hall]

I’m having this exact same issue. The previous version could read .mxf. This version says 0 and ends up in an error

[Steven.G]

Same thing with me.

[kyle.topazlabs]

The team is looking into the issues with mxf files in the latest version and are working on a resolution for it.

[aaron.j.hall]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
   When trying to import an .mxf file, Topaz Video Ai 4.2.0 can not read them where previous versions could

2. Your system profile
   AMD Ryzen 9 5900X 12-Core Processor
   4.28 GHz
   128 GB
   Windows 11 x64-bit operating system, x64-based processor

3. Your log files (Help > Logging > Get Logs for Support)
   logsForSupport.zip (757.2 KB)

4. Any screenshots as necessary
   

   
   
   
   

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]