MXF file not recognised

[If you are posting a new bug, please include the following]

  1. an .mxf file HD 25i (Export from Premiere Pro)
    logsForSupport.zip (187.2 KB)

    not recognized. Displayed as 0 fps
    previous version of Topaz Video AI did it.
  2. Laptop win 11, core i7, Quadro RTX
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

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1 Like

I’m having this exact same issue. The previous version could read .mxf. This version says 0 and ends up in an error

Same thing with me.

The team is looking into the issues with mxf files in the latest version and are working on a resolution for it.

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
    When trying to import an .mxf file, Topaz Video Ai 4.2.0 can not read them where previous versions could

  2. Your system profile
    AMD Ryzen 9 5900X 12-Core Processor
    4.28 GHz
    128 GB
    Windows 11 x64-bit operating system, x64-based processor

  3. Your log files (Help > Logging > Get Logs for Support)
    logsForSupport.zip (757.2 KB)

  4. Any screenshots as necessary


[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]