logsForSupport.zip (1.5 MB)
Crashed several times with a recoverable error message. Restart seemed to work each time. Finally received an Export Error message. Told it to restart. Initializing viewer has been running for hours without loading anything.
system: Processor AMD Ryzen 9 9950X 16-Core Processor (4.30 GHz)
Installed RAM 128 GB (126 GB usable)
System type 64-bit operating system, x64-based processor
Graphics card: NVIDIA GeForce RTX 5090
Motherboard: ASUS ProArt X870E CREATOR WIFI
Seeing some permissions issues, can you try moving the input file to the C drive and reimport it?
I moved the file to C:/ and have imported it to Video and began processing it. Being a large file it will likely be late tonight or tomorrow before I see how this attempt works. Also have noticed that the program will not close without Task Manager intervention. Will provide feedback when I know something. Thank you.
Hi,
Moving to C drive mad a world of difference. It processed quickly and no errors.
What sort of permission issues do I have?
I just had this workstation built by MAINGEAR, specifically for use with your software. So, I went a little over all the minimums stated on your site for all of your software. I have only had it about a week and have been making changes to get it where I want/need it.
I have a 4TB C: drive, an additional 4TB drive (the one I was using for the files), and another 8TB drive. I have a lot of family photos and several old 8mm and VHS home movies for processing.
One thing I did was remove the Microsoft Cloud and the sync with it. Could that have affected the process when I remove the MSCLOUD?
Thank you for your assistance.
Rich
I’m glad that ended up working out. The app definitely does not like cloud based drives as they can become temporarily unavailable and cause errors. Regarding the additional drive, it’s unclear what caused this. I’d recommend double checking that you have full read/write permissions for the drive and folders that it was pulling from.
