Released February 10, 2021.
Improvements:
Fixes:
This is a smaller maintenance release to help to resolve various issues. Thanks for noting things last time!
I normally download the full installer but this time I thought I’d try the in-app installer for a change. When I tried to run it I got this error message (Windows 10 Pro):
When I clicked on OK Mask AI closed. This happened twice, so I then used the full installer successfully.
In 1.3.9 for Windows 10, when used as a plugin from PS Mask AI crashes immediately when detecting a subject. I also freezes in my experience either immediately up computing or shortly after…I don’t seem to be able to go past 11pc. This is on a high performing new PC with Ryzen 5600x, RTX3060ti, 64gb RAM. I gather these issues were identified in previous versions but were meant to have been rectified. Perhaps a fresh install required rather than an update? Many thanks for your input
… nearly 1 year before 1.3.8 … 
Brad, an extremely minor detail; did you mean 2021 for the release date? (only to let you know we’re paying careful attention to your wonderfully informative release notes).
edit: Oops… I didn’t’ read down far enough. Somebody already catch it. 
Running on iMac Pro 2017 w/Radeon Pro Vega 56 8 GB. Running Big Sur 11.5 Beta (20G5023d).
Mask AI 1.3.9 crashes when run on Sidebar to iPad Pro 2021 11" and clicked on with Apple pen.
I am attempting to use an Apple Pen 2 to draw the mask areas on the iPad Pro, and when. I touch the window with the pen Mask AI crashes/exits.
It is running fine on my iMac alone. the problem only occurs in Sidecar.
Mask AI could be significantly enhanced by incorporating the ability to apply blur to the background image by use of a brush whose flow and opacity could be varied.
The idea is to mimic the depth of field achieved when using fast aperture lenses similar to what you could do in Topaz lens effects.
Topaz video starting at the 12min mark.
Mask AI would significantly improve on the old Lens effect plugin because you can accurately mask the subject and then apply variable blur to the background.
I hope you will consider this suggestion.
Ian
Well there are few problems with that , which would be something Topaz would need to improve if you are trying to simulate shallow depth of failed. First and most obvious problem is the complexity of depth of field in some images and relative simplicity in other images. If only thing you need to do is blur background and leave a person shot from waist up in focus, than its pretty straight forward. Soon as you have something more complex than that, with multiple objects in foreground, middle ground and background coming in and out of focus, gradually, than you need far more complex masking. You might as well do it in Photoshop in multiple passes, because Mask AI is surly going to crash, and combine it as one depth mask.
That being said, the second problem of Mask AI is that it blurs the background with Gaussian blur algorithm that looks nothing like real thing. So it would need to update its algorithm to simulate lens blur which is far more complex algorithm and it needs a lot of manual control to be able to control various aspects of the effect.
The one thing that Mask AI does well is that it applies the mask and blur effect intelligently, which means that it works well when you have delicate hair-strands you need to leave in focus and blur the background. It is the only program that does that automatically. But with Blur being Gaussian blur algorithm, it is not that useful.
Here is an example where I used Mask AI to select the subjects but I use another specialized plug in for the Depth of Field Simulation.
I use them both, but I create my depth mask using variety of tools. Including Topaz AI, which has potential but its terribly unstable and buggy so it crashes all the time., its been like this since version 1, so I tend to use it, but I don’t recommend it to people because its way too buggy. It needs to be far more stable before they start adding new features.
Currently there are only two good third party filers on the market and both are PC only if I’m not mistaken:
We need an update on auto mask models like for the latest version of Sharpen AI!
Just installed the latest version in Windows 10.
I open a non-transparent PNG 2527x3445px 24 bit depth.
I click on the Subject-button. The message “Detecting Subjects” appears. Nothing happens for ages. I can see that the process is working hard on the CPU though in the Task Manager.
Specs:
Application & Version: Topaz Mask AI Version 1.3.9
Operating System: Windows 10 Version 2009
Graphics Hardware: NVIDIA GeForce RTX 3090/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 496.76
CPU RAM: 32452 MB
Video RAM: 24576 MB
Preview Limit: 8000 Pixels
This is the log I am getting:
2021-11-30T20:35:15.019 [Info ] Thread: 0x19089a26b40 <TCrashReporter::start line #: 61> TCrashReporter::start:: starting TCrashReporter for app version "1.3.9"
2021-11-30T20:35:15.019 [Info ] Thread: 0x19089a26b40 <TCrashReporter::start line #: 62> TCrashReporter::start:: userDataFolder: "C:\\ProgramData\\Topaz Labs LLC\\Topaz Mask AI"
2021-11-30T20:35:15.019 [Info ] Thread: 0x19089a26b40 <TCrashReporter::start line #: 63> TCrashReporter::start:: installPath: "C:/Program Files/Topaz Labs LLC/Topaz Mask AI"
2021-11-30T20:35:15.019 [Info ] Thread: 0x19089a26b40 <TCrashReporter::start line #: 64> TCrashReporter::start:: lastLoggedInUserEmail: ""
2021-11-30T20:35:15.019 [Info ] Thread: 0x19089a26b40 <TCrashReporter::createCrashesDirAndReturnDBPath line #: 151> TCrashReporter::start:: created crashdata dir at "C:/Users/ALEPH/AppData/Local/Temp/Topaz Labs LLC/Topaz Mask AI/Crashes/db"
2021-11-30T20:35:15.020 [Info ] Thread: 0x19089a26b40 <TCrashReporter::start line #: 74> TCrashReporter::start:: handlerPath: "C:/Program Files/Topaz Labs LLC/Topaz Mask AI/crashpad_handler.exe"
2021-11-30T20:35:15.020 [Info ] Thread: 0x19089a26b40 <TCrashReporter::reportCrashToAmplitudeIfHadOneLastRun line #: 170> TCrashReporter::reportCrashToAmplitudeIfHadOneLastRun:: Checking if we had a crash last run...
2021-11-30T20:35:15.020 [Info ] Thread: 0x19089a26b40 <TCrashReporter::reportCrashToAmplitudeIfHadOneLastRun line #: 180> TCrashReporter::reportCrashToAmplitudeIfHadOneLastRun:: Crash not reported last run.
2021-11-30T20:35:15.020 [Info ] Thread: 0x19089a26b40 <TCrashReporter::cleanCrashesDirToMaxNumCrashDumps line #: 218> "TCrashReporter::cleanCrashesDirToMaxNumCrashDumps:: Checking if we should clean crashes dir to only have 20 dump files."
2021-11-30T20:35:15.020 [Info ] Thread: 0x19089a26b40 <TCrashReporter::cleanCrashesDirToMaxNumCrashDumps line #: 223> "TCrashReporter::cleanCrashesDirToMaxNumCrashDumps:: Num crash dumps is only 0. No need to clean."
2021-11-30T20:35:15.147 [Info ] Thread: 0x19089a26b40 <TCrashReporter::start line #: 121> TCrashReporter::start:: start successful
2021-11-30T20:35:15.348 [Info ] Thread: 0x19089a26b40 <TUtils::TUtils line #: 66> SysInfo: "Windows 10 Version 2009" 64
2021-11-30T20:35:15.457 [Debug ] Thread: 0x19096ee0350 <TImpServer::updatePaintNode line #: 214> QSGRenderThread(0x19096ee0350)
2021-11-30T20:35:15.519 [Debug ] Thread: 0x19096ee0350 <TImpServer::updatePaintNode line #: 229> imp GL context created: QSurfaceFormat(version 3.3, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize 8, greenBufferSize 8, blueBufferSize 8, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::sRGBColorSpace, profile QSurfaceFormat::CoreProfile)
2021-11-30T20:35:16.064 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 1
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <TImpServerThreadOpenGLInfo::nVideoGPUMem line #: 160> -------- NVidia: currAvailable, available, decicated: 23988624 23988624 25165824 25165824
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <GLProg::GLProg line #: 37> new vertex compiled: ":/impbase/glshaders/default.vert_1720522999984"
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <GLProg::GLProg line #: 49> new frag compiled: ":/impbase/glshaders/copy.frag_1720522999984"
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <GLCache::clearAll line #: 290> all deleted
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <CPUID::getBrand line #: 80> CPU Brand = "Intel(R) Core(TM) i9-10920X CPU @ 3.50GHz\u0000\u0000\u0000\u0000\u0000\u0000\u0000"
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <CPUID::getVendor line #: 89> CPU Vendor = "GenuineIntel"
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <OSUtils::isSupportedOS line #: 12> The OS is "windows" version "10"
2021-11-30T20:35:16.065 [Debug ] Thread: 0x190971f6780 <OSUtils::isSupportedOS line #: 21> QSysInfo::productType(): "windows"
2021-11-30T20:35:16.066 [Debug ] Thread: 0x190971f6780 <OSUtils::isSupportedOS line #: 22> QSysInfo::productVersion: "10"
2021-11-30T20:35:16.066 [Debug ] Thread: 0x190971f6780 <TMaskWorker::TMaskWorker line #: 116> Loading tliremask50 lib: "C:/Program Files/Topaz Labs LLC/Topaz Mask AI/tliremask50.dll"
2021-11-30T20:35:16.069 [Debug ] Thread: 0x190971f6780 <TMaskWorker::TMaskWorker line #: 126> Loaded tliremask50 lib: "C:/Program Files/Topaz Labs LLC/Topaz Mask AI/tliremask50.dll"
2021-11-30T20:35:16.075 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 2
2021-11-30T20:35:16.075 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 3
2021-11-30T20:35:16.076 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 4
2021-11-30T20:35:16.076 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 5
2021-11-30T20:35:16.076 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 6
2021-11-30T20:35:16.076 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::TNetworkUtils line #: 15> TNetworkUtils Instance # 7
2021-11-30T20:35:16.119 [Info ] Thread: 0x190971f6780 <Topenvinoinfer::checkAvaiableiGPU line #: 579> Check Avaiable iGPU:::
2021-11-30T20:35:16.119 [Info ] Thread: 0x190971f6780 <Topenvinoinfer::checkAvaiableiGPU line #: 582> - "CPU"
2021-11-30T20:35:16.120 [Debug ] Thread: 0x190971f6780 <TMaskWorker::TMaskWorker line #: 168> m_vino_available ( true ), m_igpu_available ( false )
2021-11-30T20:35:16.120 [Debug ] Thread: 0x190971f6780 <GLCache::clearAll line #: 290> all deleted
2021-11-30T20:35:16.120 [Debug ] Thread: 0x190971f6780 <GLCache::clearAll line #: 290> all deleted
2021-11-30T20:35:16.120 [Debug ] Thread: 0x190971f6780 <GLCache::clearAll line #: 290> all deleted
2021-11-30T20:35:16.120 [Debug ] Thread: 0x190971f6780 <GLCache::clearAll line #: 290> all deleted
2021-11-30T20:35:17.358 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::apiGet line #: 283> API Get guid QUuid("{fbcfb239-93d3-49d9-8870-770bd14dfd84}")
2021-11-30T20:35:17.358 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::apiGet line #: 307> API Get URL: "https://topazlabs.com/api/v1/ownership/?beta=false&machine_id=62dae8774d87fdb264a3f2c198b41aa1&os=win&product_id=1447842&version=1.3.9"
2021-11-30T20:35:17.359 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::apiGet line #: 308> Parameters: QMap(("beta", QVariant(bool, false))("machine_id", QVariant(QString, "62dae8774d87fdb264a3f2c198b41aa1"))("os", QVariant(QString, "win"))("product_id", QVariant(QString, "1447842"))("version", QVariant(QString, "1.3.9")))
2021-11-30T20:35:17.383 [Debug ] Thread: 0x190971f6780 <TImpServerThreadOpenGLInfo::nVideoGPUMem line #: 160> -------- NVidia: currAvailable, available, decicated: 23988560 23988560 25165824 25165824
2021-11-30T20:35:17.383 [Warning] Thread: 0x190971f6780 <TUid::hash line #: 290> unsupported type: QVariant(TMask::BackgroundMethod, "Background_None") 2022
2021-11-30T20:35:17.383 [Warning] Thread: 0x190971f6780 <TUid::hash line #: 290> unsupported type: QVariant(TMask::MaskMethod, "Mask_None") 2021
2021-11-30T20:35:17.383 [Warning] Thread: 0x190971f6780 <TUid::hash line #: 290> unsupported type: QVariant(TMask::SaveMethod, "Save_Composite") 2023
2021-11-30T20:35:17.383 [Debug ] Thread: 0x190971f6780 <TEffectWorker::procImp line #: 516> ========<<<<----Worker START: "TMask" "PREVIEW" 1 QSize(0, 0) QSize(0, 0) 3342798175 0 total,max,count,estxr 0 0 0 0 TEWorkers: 5 cache: 0 0 0 0
2021-11-30T20:35:17.383 [Debug ] Thread: 0x190971f6780 <TEffectWorker::procImp line #: 523> ====>>>>---- start doProc()- KB(TSFbo,max, ESTexture, GLCache, Buffer): 0 0 0 0 0
2021-11-30T20:35:17.383 [Error ] Thread: 0x190971f6780 <TMaskWorker::doProc line #: 347> ERROR - Input image is empty
2021-11-30T20:35:17.384 [Debug ] Thread: 0x190971f6780 <TEffectWorker::procImp line #: 529> ====<<<<---- done doProc()-------------------------------------------: 0 0 0 0 0
2021-11-30T20:35:17.384 [Debug ] Thread: 0x190971f6780 <TEffectWorker::procImp line #: 647> ========<<<<----Worker DONE: "TMask" "PREVIEW" 1 QSize(0, 0) QSize(0, 0) 3342798175 3342798175 total,max,count,estxr 0 0 0 0 TEWorkers: 5 cache: 0 0 0 0
2021-11-30T20:35:17.409 [Debug ] Thread: 0x19089a26b40 <TEffect::procFinished line #: 915> TEffect procFinished "-:PREVIEW:-" true ""
2021-11-30T20:35:18.437 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::pFinished line #: 340> TNetworkUtils Finished::Guid "{fbcfb239-93d3-49d9-8870-770bd14dfd84}"
2021-11-30T20:35:18.437 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::pFinished line #: 341> TNetworkUtils Finished::Status - 401
2021-11-30T20:35:18.437 [Debug ] Thread: 0x19089a26b40 <TNetworkUtils::pFinished line #: 345> Error: "Host requires authentication"
2021-11-30T20:35:59.420 [Debug ] Thread: 0x190971f6780 <TImageImportWorker::importImage line #: 166> ImageImport:::outputColorSpace: TSMat::prophotoRGB
2021-11-30T20:35:59.421 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1452> cvType:: 18
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1462> read image imMat: 3445 2527 3 "" png
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1569> imageSpec.colorProfile(): "sRGB IEC61966-2.1"
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1577> Colorspace detected by imagespec(raw/oiio): "sRGB"
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1578> Embedded color profile: "sRGB IEC61966-2.1" , size: 3144
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1579> isRaw false
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1580> - skipConvertToWorkingCS: false
2021-11-30T20:35:59.913 [Debug ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1581> - ImageImport outputColorSpace: TSMat::prophotoRGB
2021-11-30T20:35:59.913 [Info ] Thread: 0x190971f6780 <ImageIOManager::loadFile line #: 1591> Converting "sRGB" to TSMat::prophotoRGB
2021-11-30T20:35:59.937 [Debug ] Thread: 0x190971f6780 <TImageImportWorker::importImage line #: 211> ImgDepth:: 2
2021-11-30T20:35:59.937 [Debug ] Thread: 0x190971f6780 <TImageImportWorker::importImage line #: 212> Mtype:: 18
2021-11-30T20:35:59.938 [Debug ] Thread: 0x190971f6780 <TImageImportWorker::importImage line #: 355> ----->>> Input Image Info: "C:/Users/ALEPH/Desktop/image.png" ( 2527 x 3445 )
2021-11-30T20:35:59.938 [Debug ] Thread: 0x190971f6780 <TImageImportWorker::importImage line #: 356> ----->>> Input Import/Open Time elapsed: 517 millisecs
2021-11-30T20:36:00.069 [Debug ] Thread: 0x19089a26b40 <TEffect::procFinished line #: 915> TEffect procFinished "-:OUTPUT:-" true ""
2021-11-30T20:36:10.697 [Debug ] Thread: 0x190971f6780 <TImpServerThreadOpenGLInfo::nVideoGPUMem line #: 160> -------- NVidia: currAvailable, available, decicated: 23837288 23837288 25165824 25165824
2021-11-30T20:36:10.802 [Warning] Thread: 0x190971f6780 <TUid::hash line #: 290> unsupported type: QVariant(TMask::BackgroundMethod, "Background_None") 2022
2021-11-30T20:36:10.802 [Warning] Thread: 0x190971f6780 <TUid::hash line #: 290> unsupported type: QVariant(TMask::SaveMethod, "Save_Composite") 2023
2021-11-30T20:36:10.802 [Debug ] Thread: 0x190971f6780 <TEffectWorker::procImp line #: 516> ========<<<<----Worker START: "TMask" "PREVIEW" 1 QSize(0, 0) QSize(2527, 3445) 3008913217 0 total,max,count,estxr 51008 51008 1 0 TEWorkers: 5 cache: 51008 1 0 0
2021-11-30T20:36:10.802 [Debug ] Thread: 0x190971f6780 <TEffectWorker::procImp line #: 523> ====>>>>---- start doProc()- KB(TSFbo,max, ESTexture, GLCache, Buffer): 51008 51008 0 51008 0
2021-11-30T20:36:10.826 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 305> =================================================
2021-11-30T20:36:10.826 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 306> Setup TF Runtime Environment
2021-11-30T20:36:10.827 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 307> =================================================
2021-11-30T20:36:10.827 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 309> - TFGPUCanWork (lasttime): true
2021-11-30T20:36:10.827 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 311> --> setIfTFGPUSuccessRegister(false)
2021-11-30T20:36:10.827 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 313> - For Benchmark: true
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::detectNVIDIA line #: 1934> cuda capable GPU divices: 1
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::detectNVIDIA line #: 1941> "NVIDIA GeForce RTX 3090"
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 317> --> TF GPU Selected....
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 321> <-- setIfTFGPUSuccessRegister(true)
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 334> !!!!!!!!!!!! Tensorflow CPU or GPU !!!!!!!!!!!!
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 335> <<< Lastly TF GPU worked??? true
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::setupTFRunEnv line #: 336> >>> Set m_ifNvidiaGPU to true
2021-11-30T20:36:10.842 [Debug ] Thread: 0x190971f6780 <TMaskWorker::doProc line #: 362> ======= RECEIVED TRIMAP ========
2021-11-30T20:36:10.923 [Debug ] Thread: 0x190971f6780 <OSUtils::isSupportedOS line #: 12> The OS is "windows" version "10"
2021-11-30T20:36:10.923 [Debug ] Thread: 0x190971f6780 <OSUtils::isSupportedOS line #: 21> QSysInfo::productType(): "windows"
2021-11-30T20:36:10.923 [Debug ] Thread: 0x190971f6780 <OSUtils::isSupportedOS line #: 22> QSysInfo::productVersion: "10"
2021-11-30T20:36:10.923 [Debug ] Thread: 0x190971f6780 <TDeepSegNet::TDeepSegNet line #: 50> TSharpenWorker(): m_enableOpenVino: true
2021-11-30T20:36:10.923 [Debug ] Thread: 0x190971f6780 <TMaskWorker::doProc line #: 388> currentCkpt::: TDeepSegNet::fastPascal
2021-11-30T20:36:10.923 [Info ] Thread: 0x190971f6780 <TDeepSegNet::autoTrimap line #: 548> running autoTrimap with Tensorflow
2021-11-30T20:36:10.931 [Debug ] Thread: 0x190971f6780 <TDeepSegNet::runSegmentation line #: 439> File exists in tgrc: "C:\\ProgramData\\Topaz Labs LLC\\Topaz Mask AI\\tgrc\\segmentS.tz"
2021-11-30T20:37:20.326 [Debug ] Thread: 0x190971f6780 <TDeepSegNet::runSegmentation line #: 453> segmentaion model loaded: "C:\\ProgramData\\Topaz Labs LLC\\Topaz Mask AI\\tgrc\\segmentS.tz"
2021-11-30T20:37:20.327 [Debug ] Thread: 0x190971f6780 <TDeepSegNet::proc line #: 289> Input info: 513 513 3 18
2021-11-30T20:37:20.327 [Debug ] Thread: 0x190971f6780 <TDeepSegNet::proc line #: 302> before session run
2021-11-30T20:38:10.697 [Debug ] Thread: 0x19089a26b40 <TEffect::procDeadlockTimeout line #: 456> --------------------------->>>>>>>>>>> timeout
2021-11-30T20:40:31.269 [Debug ] Thread: 0x19089a26b40 <main line #: 367> app.exec() execReturn= 0
[Debug ] <sendOwnershipRequest line #: 56> TUserAuthAPI: Sending API ownership request {"product_id":"1447842","machine_id":"62dae8774d87fdb264a3f2c198b41aa1","os":"win","version":"1.3.9","beta":false}
[Debug ] <track line #: 26> TEventTracker: track: Application Started machineId: 62dae8774d87fdb264a3f2c198b41aa1 {"anonymousId":"62dae8774d87fdb264a3f2c198b41aa1","event":"Application Started","properties":{"version":"1.3.9","isPhotoshop":"false","isExternalEditor":"false","GraphicsHardware":"NVIDIA GeForce RTX 3090/PCIe/SSE2","OpenGLDriver":"3.3.0 NVIDIA 496.76","SystemRAM":"32452 MB","VideoRAMTotal":"24576 MB","VideoRAMUsed":"6144 MB","PreviewLimit":"8000 Pixels","app":"Topaz Mask AI"},"timestamp":"2021-11-30T19:35:17.886Z","context":{"app_name":"Topaz Mask AI","app_version":"1.3.9","app_is_beta":false,"app_editor_mode":"Standalone","machine_id":"62dae8774d87fdb264a3f2c198b41aa1","graphics_renderer":"NVIDIA GeForce RTX 3090/PCIe/SSE2","graphics_version":"3.3.0 NVIDIA 496.76","graphics_vendor":"NVIDIA Corporation","system_os":"Windows 10 Version 2009","system_ram":"32452MB","video_ram":"24576MB"}}
[Debug ] <sendSegmentRequest line #: 126> TEventTracker: sendSegmentRequest: 62dae8774d87fdb264a3f2c198b41aa1
[Debug ] <getAuthorizationHeader line #: 118> TEventTracker: getAuthorizationHeader
[Debug ] <onGetFinished line #: 120> Request GET finished '{fbcfb239-93d3-49d9-8870-770bd14dfd84}' Host requires authentication 401
[Debug ] <handleRequestFinished line #: 83> TUserAuthAPI: handling API ownership request finish Host requires authentication {"status": "error", "message": "Invalid username or password"}
[Debug ] <onOwnershipResponseError line #: 241> UserAuth: API unavailable, relying upon settings
[Debug ] <track line #: 26> TEventTracker: track: Image Loaded machineId: 62dae8774d87fdb264a3f2c198b41aa1 {"anonymousId":"62dae8774d87fdb264a3f2c198b41aa1","event":"Image Loaded","properties":{"type":"png","height":3445,"width":2527,"app":"Topaz Mask AI"},"timestamp":"2021-11-30T19:36:00.069Z","context":{"app_name":"Topaz Mask AI","app_version":"1.3.9","app_is_beta":false,"app_editor_mode":"Standalone","machine_id":"62dae8774d87fdb264a3f2c198b41aa1","graphics_renderer":"NVIDIA GeForce RTX 3090/PCIe/SSE2","graphics_version":"3.3.0 NVIDIA 496.76","graphics_vendor":"NVIDIA Corporation","system_os":"Windows 10 Version 2009","system_ram":"32452MB","video_ram":"24576MB"}}
[Debug ] <sendSegmentRequest line #: 126> TEventTracker: sendSegmentRequest: 62dae8774d87fdb264a3f2c198b41aa1
[Debug ] <getAuthorizationHeader line #: 118> TEventTracker: getAuthorizationHeader
[Debug ] <track line #: 26> TEventTracker: track: Trimap Generated machineId: 62dae8774d87fdb264a3f2c198b41aa1 {"anonymousId":"62dae8774d87fdb264a3f2c198b41aa1","event":"Trimap Generated","properties":{"Type":"AutoSubject","app":"Topaz Mask AI"},"timestamp":"2021-11-30T19:36:10.661Z","context":{"app_name":"Topaz Mask AI","app_version":"1.3.9","app_is_beta":false,"app_editor_mode":"Standalone","machine_id":"62dae8774d87fdb264a3f2c198b41aa1","graphics_renderer":"NVIDIA GeForce RTX 3090/PCIe/SSE2","graphics_version":"3.3.0 NVIDIA 496.76","graphics_vendor":"NVIDIA Corporation","system_os":"Windows 10 Version 2009","system_ram":"32452MB","video_ram":"24576MB"}}
[Debug ] <sendSegmentRequest line #: 126> TEventTracker: sendSegmentRequest: 62dae8774d87fdb264a3f2c198b41aa1
[Debug ] <getAuthorizationHeader line #: 118> TEventTracker: getAuthorizationHeader
Edit: Just tried with another image, a JPG at 743x1000px. Same happening…
Please advise Topaz 
No new version has been released for a year. Has development of the program stopped?
I can pay $49 per year of unlimited upgrades for a product that is not updated in over a year. What a deal!
All this after they made a big deal about how Mask AI was a brand new product and not an upgrade to ReMask (and thus didn’t fall under their previous free upgrades for life policy). Now they are offering to take your $49 for the year and provide absolutely no upgrades. Yet another shady business practice. Topaz should admit they have no interest in developing Mask AI and place it in the same “free upgrades” category as their other dead products (Adjust AI, Studio 2 and JPEG to RAW).
Completely agree. The silence has been deafening from the topaz people.
I purchased this product with a 1 year plan. However, it is completely useless now. Because meanwhile, Photoshop was published as an M1 native version on Apple and this makes the plugin disappear from the Photoshop filters (except if I run PS thru Rosetta which is a pain and quite a bit slower). The MaskAI plugin needs to be recompiled. However, it has not happened in a year despite my plan. I am really frustrated 
Regards, Falk
I received a positive reply from customer support. I have been allowed to copy it here:
I see Topaz is working on this and I can imagine Topaz extending plans for edge cases to troubleshoot problems. So, let’s hope the situation improves with MaskAI as well. Currently, to use it on M1, you must run Photoshop in Rosetta mode.
Since updating to 1.39 after computing mask, the masked image shows up randomly incomplete, no amount of adjusting sliders corrects this.
I’ve tried uninstalling & reinstalling app & plugins, no change.
Monterey 12.2.1
Photoshop 23.2.2
Is this product dead? Even PS is doing a better job now! Would be nice to know…Might as well save some space and uninstall this one…
We need a Serious update with this program! 
Please find a statement from your return email with regard to problems I am experiencing with Mask AI.
" Since Mask AI has been discontinued it can be difficult to find the root of these issues and to resolve them since the app is no longer in development."
From most of the above comments, it appears there has been no communication with regard this happening.
Would greatly appreciate an honest response in respect of the lack of support/notification of this event.
Has there been a replacement for Mask AI developed?
