The Windows Online Installer works, but after about 10 minutes downloading steps 1 through 6 it stopped 2 minutes short of completing the last step. After a long wait I gave up, closed the installer, and ran it again. The second time went faster, and took about 6 minutes downloading just step 5 again. It then installed and the updated program runs fine.
It starts the first time by automatically running the tutorials, but the first one gets hung up because it runs the CPU/GPU optimization check in the middle of the lesson. It would have been better if I had set the preferences manually before the Tutorial ran.
Topaz MaskAI installed and opened without any problem, but when I attempt to log in I receive a message saying a timeout error has occurred. It only comes up with that error after several minutes so it would appear that it is probably correct. I have a good internet connection here so I can only assume the server on your end is overloaded.
I am not in the Mask AI beta testing as I do not hold a licence for it. I have just downloaded the full installer to trial it with a view to purchase, and it is crashing on me as did De Noise AI and Sharpen AI when I was beta testing them.
I just noticed that this version has a couple of non-functional beta plug-in files included (kicks up a Photoshop error). I think we went through this with one of the DeNoise updates a while back, and the guidance was to find the two offending files and delete them. Hopefully they will always remember to remove these from any future updates.
I’ve had quite a bit of trouble with Mask AI v1.2. I’m running Mac Catalina. The on-line updater simply didn’t work, returning something like “did not recognize image.” The full updater works fine. Unfortunately when I finished, I uninstalled v.1.1.
I ran a quick test, stand-alone. However, running it as a plug-in has proved to be impossible. I cold-booted, and re-installed to no avail. It crashed repeatedly, leaving no error message. The Photoshop message simply said something like “Plugin crashed.”
Mask Ai upgrade installed OK but it won’t accept my valid login and password - A SOCKS message.
Installing Mask AI has been a frustrating experience since I first bought it.
Now an upgrade has disabled my sign in.
Just got the email that a new version of MASK AI was available and should be downloaded/installed from the email link. I did so and 35 minutes later the new MASK AI started up with an automatic tutorial that I really didn’t want to watch but hey, OK. First tutorial worked fine, when the second tutorial started, as soon as I pressed Detect subject (as prompted) the program just failed and went away. After some searching I found a “TIP” on this sight that I have to update my Geforce GTX 1060 6 GB video card driver. I followed the steps to get to the GeForce driver update page. And here I wait, stuck waiting for that page to detect my GPU and select the driver to download. I’m about fed up with TOPAZ. I bought all your products, had to buy a new computer with a better than recommended video card and now you send out a “revised product” without any warning that video cards must again be “updated”.
Successfully installed Mask AI v1.2.0. Ran program and it ran thru the demo and then did some cpu/gpu testing and successfully completed it.
I then started LR Classic (latest version - and verified that it is latest) , deleted the Edit In preset for Mask AI, created a new preset for Edit In Mask AI, saved, exited LR & rebooted windows.
From LR, executed Edit In | Topaz Mask AI. LR created a .tif (from the raw/CR2 image) and launched the module.
Did a test mask (blue, green, red) and then selected Compute Mask. Started with Processing Mask at 11% and stayed there. Then the module simply closes and goes back to LR, with no changes made to the creaed .tif file.
Looks like a bit of a bug here.
There is no problem in installing for me. However it does keep on clashing as a plugin in photoshop. Even in the standalone, I can’t make refinement or adjustments to the mask.
I am using the latest Catalina on a iMac of 2019 with i9 , 64 Gb ram and a Radeon Pro 580X 8 GB graphic card.
That is a bit over blaming Topaz for problems on the NVIDIA website … there is no need to use auto detect as that will need you to accept a install on your browser. Just enter the details in the search box on the page.
