Mask AI crashes

Mask AI (plug-in of PS CC 20.0.6) crashes when I try to “Detect Objects” or “Compute Mask”.

I have the following settings and soft/hardware:

2

When I try to fulfil the operations GPU uses all 8 Gb for a while and then the application (plug-in) crashes:

Go to Preferences, Advanced Preferences and set GPU Optimization to NO and see if that makes a difference.

It did not help.

On pushing “Detect Object” it seems to proceed, but after 8-10 seconds Mask AI crashes and I again have

5

It looks as if CPU did not work enough. Mask AI uses a lot of capacity of CPU only during its opening, but not during proceeding.

Faulting application name: Topaz Mask AI.exe, version: 0.0.0.0, time stamp: 0x5dcafae6
Faulting module name: Qt5Gui.dll, version: 5.13.0.0, time stamp: 0x5d01e0c2
Exception code: 0xc0000005
Fault offset: 0x00000000002bfd50
Faulting process id: 0x30bc
Faulting application start time: 0x01d59b0cf9e6b1c4
Faulting application path: C:\Program Files\Topaz Labs\Topaz Mask AI\Topaz Mask AI.exe
Faulting module path: C:\Program Files\Topaz Labs\Topaz Mask AI\Qt5Gui.dll
Report Id: a7b672e1-bebc-47c1-8771-ecf8e1a41263

I have reinstalled Mask AI, but after login I got a strange window that was stuck and did not react on any operations . The first time during the installation the same happened. I made a screenshot of the window.

The issue of crashing has still remained.

UPD.

  1. Mask AI works well as a standalone application and crashes as a plug-in of Photoshop.
  2. If Photoshop is already open, then a standalone Mask AI again crashes. It cannot work along with Photoshop.

Please raise a support request as I have already raised one with this issue affecting CS6 & Affinity.

I just purchased Studio, Adjust and Mask today. I’m also have Mask AI crash when launched as a plugin from Photoshop. Did we find a solution for this? I have to completely exit Photoshop to get AI to even launch again.

Please supply a little information about what your issue is. Including the version of PS you are using.

Then post a screenshot of your settings panel in Mask AI, an then go to Help-> Graphics info and press the copy button and post the info here.

I found an article that told me to move a “copy” of the plugins to an additional directory in windows. I did that and also turned off my graphic processor and now it’s working… I’m on Windows 10 and using PS 2019 CC… So I’m good… thanks

Could you send www of the article please? Thanks.

Don, I just bought the creative bundle and I have the same problem with mask AI. The first tutorial is running oke. But during the second tutorial (bird) by selecting Auto-detect-subjects the program stops immediately.

I followed your instructions and set GPU optimization to No, but it did not make any difference.

Knipsel

I have a Dell XPS 8930
Intel ® Core ™ i7-8700 CPU @ 3,2 GHz, RAM 16GB
NVIDA GeForce GTX 1060GB

regards
Willem

Addiotional information of Graphic performanceGraphic%20info

Update your nVIDIA drivers from the NVIDIA website and see if that makes a difference.

Don,

it works, graphic details are now;

Graphic%20info

Bird mask AI, auto detects subjects works.

Thanks!

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I also experience a crash during the second tutorial. My info is like this:

Application & Version: Topaz Mask AI Version 1.2.3
Operating System: Windows 10 (10.0)
Graphics Hardware: GeForce RTX 2080/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 445.87
CPU RAM: 16229 MB
Video RAM: 8192 MB
Preview Limit: 8000 Pixels

I have turned off GPU Optimization.

Any advice? What’s the possible cause of this?

Try switching to CPU/OpenVINO on and GPU off in the Advanced Preferences to see it that works.

It does not help, but I have a workaround to make it work and I think it is a bug.

When I start the application, go to the second tutorial (Refinement), click auto-detect -> crash.

When I start the application, go to the second tutorial (Refinement), draw a trimap, click compute mask, click reset, click auto-detect -> no crash.

In other words, the application has to calculate the mask once before being able to do auto-detect. I hope this can be fixed soon.