I have reinstalled Mask AI, but after login I got a strange window that was stuck and did not react on any operations . The first time during the installation the same happened. I made a screenshot of the window.
I just purchased Studio, Adjust and Mask today. I’m also have Mask AI crash when launched as a plugin from Photoshop. Did we find a solution for this? I have to completely exit Photoshop to get AI to even launch again.
I found an article that told me to move a “copy” of the plugins to an additional directory in windows. I did that and also turned off my graphic processor and now it’s working… I’m on Windows 10 and using PS 2019 CC… So I’m good… thanks
Don, I just bought the creative bundle and I have the same problem with mask AI. The first tutorial is running oke. But during the second tutorial (bird) by selecting Auto-detect-subjects the program stops immediately.
I followed your instructions and set GPU optimization to No, but it did not make any difference.
I have a Dell XPS 8930
Intel (R) Core ™ i7-8700 CPU @ 3,2 GHz, RAM 16GB
NVIDA GeForce GTX 1060GB
In case this helps, I had this crashing problem today when I started my 30 day trial of Mask AI. It crashed a few seconds after choosing auto select masks.
My laptop had two graphics cards, one power saving one and one high performance one. If you go to settings on your computer, type “graphics” in the search box then a window comes up with different applications. Browse to find Mask AI and select it…it will probably be somewhere in the program files directory. Then change the graphic card used by that application in the list that appears under it. Once I changed to the “other” card then the crashing immediately stopped.
For me, up-to-date Mask A.I. crashes reliably whenever I run auto-detection of the subject (CPU and GPU), and always with GPU (no matter whether optimized or not). Mask computation after manual selection works with CPU only.
My machine has a Ryzen 9 3900X processor, an NVidia GeForce RTX 2070 SUPER (and no internal graphics unit), and 64 GB of RAM.
Any progress on this front as several people seem to be affected?
I am here again. After a few updates Mask AI seemed to work properly. It was in the winter, but today I updated the application to the version 1.2.5, and it crashes at any operation.
i9-9900, 64 Gb RAM
Could you give me a link to download any old version (1.1 or so)?
First update your NVIDIA drivers from the NVIDIA website and see if that helps. If not raise a support request at the main website and they should be able to provide you with a link.