Manual Estimate does not work with Image Sequence

Topaz Video AI Bugs and Issues
1
  1. When trying to run a Manual Estimate on any Model that allows it. If the Source material is an Image Sequence, the Estimation does not process.
  2. Windows-10 Pro 64-bit, AMD EPYC 7543P 32-Core Processor, 512 GB Ram, A040 GFX

I have run the exact same setup I used for my Image Sequence, but instead the Source was an MOV, and the Manual Estimation ran properly and generated the values for me.

I am running Video AI v 6.0.4

2

Zach, can you pull the logs from the app and send to the support team? If you can record your screen and send that as well it will help us see what is going on.

support@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

3

Thank you. I am trying to send a link to support@topazlabs.com to download the logs.

1 Like
5

Hi.

You haven’t replied to kyle.topazlabs directly you’ve only reposted

Please, click on the grey Reply link directly under kyle.topazlabs reply to your original message and not the blue Reply at the bottom of the page

6

I sent these Logs through to the support email but haven’t heard anything back yet. Please let me know if these work.
Logs.zip (9.7 MB)

7

thank you. updated my reply.

8

Thank you Zach. I am reviewing these and sending them to the team to review what is going on with image sequences.