Magenta errors in Preview and Export (I assume division by zero error)

[brock.gunter-smith (brock_gs)]

I know this is still fairly common, but here is another example of errors in applying Denoise and Sharpening to some photos.

Steps to reproduce issue:

1. Load Sony .ARW file (50MP from ICLE-1)
2. Change the Denoise and/or Sharpening settings to what is shown in my screenshot.

• Removing Noise: RAW Normal, Strength 1, Minor Deblur 15
• Sharpening: Standard, Strength 47, Minor Denoise 1

3. Observe the magenta error in the preview window once it is done updating. Optionally export the photo to see the errors there as well.

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Topaz Photo AI [v1.5.0] on Mac Studio M1 Ultra 128GB macOS Ventura 13.4.1 (c)

[Lingyu]

The best work-around for now is to use the Remove Noise - Raw Strong model or convert the Raw to a TIFF using Photo > Edit in > Topaz Photo AI.

We are working on new Raw Remove Noise models which should prevent this. Those are coming in about 1 month.

[brock.gunter-smith (brock_gs)]

Perfect, thank you for taking the time to provide me with a temporary solution and an estimate timeline on a possible fix. No software product is ever “perfect”, but this is how to be “perfectly” accountable to and supportive of your customers!