I opened a support request back on August 6th earlier this year regarding an issue when using Precision Detail filter in Topaz Studio Two.
I’m running macOS Mojave V10.14.6 and both my previous versions of Studio 1 and Studio 2 had no issues when applying Precision Detail adjustments. Which suggests the problem is not with the Mac OS. After having run the latest updates from Topaz Labs on their Studio software versions 1 and 2, the Precision Detail filter now mysteriously applies an effect to the image before making any adjustments. There have been no changes to the macOS, nor have I loaded any other software.
If you click on show original, the image will temporarily revert to its normal state. However, the softening effect being applied can’t be removed, reset or adjusted - rendering the Precision Detail filter useless. Several of the sliders in Precision Detail are ineffectual in their operation.
I’ve followed up several times, requesting an update on progress with no response after the initial statement of your case is on hold and we will let you know when its fixed. I’ve no problem with that and I understand buggy software does take time to correct.
My gripe is the lack of customer communication, with not a single courtesy update in two months - despite several follow up emails.
So, Topaz Labs; I’m not the only one with this issue, and others are getting frustrated as well… Not what I’d expect from a company promoting themselves as developers of professional software.
How about letting us know what’s being done to fix it? Rather than leave us in the dark which only compounds frustration and reluctance to continue supporting your products.