Last update 3.2.2

AI Photos last update , after completing editing the photo goes very large and just a small part showed in very big pixel as the attached photo
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Topaz Photo AI [v1.x.x] on [Windows/Mac]

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

Hi John
I have sent you my system profile information as you asked and haven’t heard from you.

Redmoon Zomaya

I’ve reviewed the information about your machine found in these files, and unfortunately, it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine’s GPU only has about 1GB of VRAM, while our requirement is 6GB.

We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

Thank you for your advice and your help, but I have same problem with Topaz Gigapixel AI too , can you please help me with that too.

Kind regards
Redmoon Zomaya

If you are still experiencing problems please send us an email at help@topazlabs.com and one of our Gigapixel specialist can assist.

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