Large Horizontal Bands Across Images - Release 1.3.1

[melodi.roberts]

Large horizontal bands across entire image and all images

Steps to reproduce issue:

1. Simply use Ai for denoise on any photo (original psd format from ps) either as a plug in in photoshop, or using topaz to process the file
   
   

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[AiDon]

What are you using … DeNoise or Photo AI? As you have posted here in Photo AI I assume you know that so FYI PSD is not supported so you cannot open as a standalone.

If you are opening in plugin mode from PS then OS passes a TIFF.

[melodi.roberts]

lol. Doh! Teach me for not reading instructions and info. before trying to use the product…No I did not realize psd was not supported. Thanks.

[melodi.roberts]

I am using Photo AI, and selecting to denoise. It happens regardless of whether I use denoise or sharpen or both from within photo ai.

The banding still appears even on flatted jpeg images where I use topaz so It’s not just with psd files. See attached.

Guess I’ll need to read detailed instructions to figure this out. Just thought it was straight forward when I watched videos.

[melodi.roberts]

I just downloaded a trial version of just the denoise product and that plugin does not seem to have the same weird horizontal band issue.

[melodi.roberts]

At this point I’ve tested more files of different sizes, etc. with photo AI that have the same issue, while the denoise product alone works great…Photo Ai does not. I could still be missing something with instructions though…so will dig in later this morning to see if I’m doing something wrong.

[AiDon]

I am sure you are doing nothing wrong but if a Support person doesn’t reply within 2 days (they are in the US) please raise a support request at the main website.

[preston.werner]

Hi @melodi.roberts! Please upload the following to this thread for us to review;

1. Your computer’s system profile
2. The original file(s) you are working with
3. Your Photo AI log files (Help > Logging).

How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)

Thanks!

[melodi.roberts]

DxDiag_MROBERTS.txt (147.2 KB)

[melodi.roberts]

Thank you everyone for your repsponses. Support got back to me and silly me, I simply had to install the latest NVIDIA driver.