Keeps crashing after changing strength of effects

It keeps crashing after I change the strength of each setting. It happens when the settings finish then I go to zoom in or out to see what it looks like at different zoom lengths. It just closes Topaz and I have to Restart.

I am using Windows 11 on a Asus Rog Strix G17 Laptop with 64GB or ram and a 3080ti

Just a note to confirm this problem. The program will crash to desktop without warning in the middle of adjusting even a single photo. I began noticing the problem more frequently since the last two updates/fixes.

|Processor|AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz|
|Installed RAM|32.0 GB|
|Device ID|DB954859-B0AE-4916-B2F4-F3E2313C26B8|
|Product ID|00355-60845-22070-AAOEM|
|System type|64-bit operating system, x64-based processor|
|Pen and touch|No pen or touch input is available for this display|

Edition Windows 11 Pro
Version 22H2
Installed on ‎1/‎23/‎2023
OS build 22621.1702
Experience Windows Feature Experience Pack 1000.22641.1000.0

Version of Photo AI - 1.3.6

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.