Just updated to Photo AI 3 and now it crashes for every photo

It craps out for TIF files from LrC. So, I exported one such file to a JPG file that’s only 2MB in size. Still craps out.

Steps to reproduce issue:

  1. Open TIF or JPG file, either from LrC or directly
  2. Watch Topaz Photo AI crash every time.

Topaz Photo AI [v3.0.3] on Windows 10, latest rev.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

John, thank you for your prompt response.

I examined the log files and realized I was sending very large TIF files to Photo AI. They exceeded your size limit.

Please close the ticket.

Again, thank you!