Just bought and it keeps crashing on export

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]
2023-09-07-22-17-5.tzlog (11.6 KB)
2023-09-07-22-15-36.tzlog (626.6 KB)
[2023-09-07-22-09-16.tzlog|attachment](upload ://4m1yi3GDkqeoueztpXzVIGk1Knl.tzlog) (735.3 KB)
[2023-09-07-22-06-20.tzlog|attachment](upload ://b55x01dchLMQ9mPr9OOByvdbc4G.tzlog) (519.8 KB)

2

Thanks for sending the log. I made a task for this so we can look into a fix. I can follow up with more information once we have a fix.

For now, I would recommend disabling Face Recovery as it is causing the crash. You can do this in the Preferences > Autopilot menu and turn Face Detection off.

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image906×868 73.8 KB

3

​Here’s a build that should have a fix for this issue. Please install it and make sure that Face Detection is on in the Preferences > Autopilot menu.
​https://downloads.topazlabs.com/deploy/TopazPhotoAIBeta/2.0.1.0.gfg/TopazPhotoAIBeta-2.0.1.0.gfg.msi
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​Then, import images with faces and let me know if it’s crashing.

4

This issue was fixed in v2.0.1. Please update if you have not already!