It always crashes my desktop goes out

It always crashes my desktop goes out. I don’t understand because before I used Video AI version 2.4 this never happened. I also use Gigapixel and the same thing always happens. Need for help.

DxDiag.txt (112.0 KB)
logsForSupport.zip (56.6 KB)

First, update the GPU drivers to the latest Studio Drivers and then try another test clip.

What power supply do you have in this system?

Thank you for the reply. I’ll try updating the driver.

I’m currently using Seasonic 850w titanium.

Pada Jum, 16 Feb 2024 pukul 06.35 kyle.topazlabs via Topaz Community <noreply@topazlabs.com> menulis:

With 850w you should not be getting a power overload causing the system to crash or shut down. Did the driver update help?

I thought the same thing. That should be enough. But the problem still recurs after updating the driver.

Hope you can help.

Pada Sab, 17 Feb 2024 00.55, kyle.topazlabs via Topaz Community <noreply@topazlabs.com> menulis:

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