Iris enhancement and chronos 60fps conversion errors at the end of the wait

Topaz Video AI Bugs and Issues
1

  1. The bug / behavior you have encountered
    I was enhancing a video - can’t remember the exact enhancement configuration - but it was raising the frame rate from 29.97fps to 60 fps and enhancing the video with the Iris model (same resolution). The process ran for over a day and simply failed with “Error X” at the very end.

  2. Your system profile
    MacBook Pro 13-inch 2021
    Chip: Apple M1 Pro
    Memory: 16GB
    macOS: 15.1 (24B83)

  3. Your log files (Help > Logging > Get Logs for Support)

logsForSupport.zip (917.4 KB)

  1. Any screenshots as necessary

image
image1450×78 24.8 KB

Also, is there a temp file somewhere I can retrieve to salvage some of the upscaled video? Thanks

2

after reviewing the logs, it appears the failure occurred because I moved the source file from it’s original location before completion of the changes. I’ve restarted the job and will report back.

3

Keep us updated and send the updated logs if you get an error again. Thanks.

4

False alarm, the restarted job completed successfully :+1: Thanks

1 Like
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