Invalid auth token. Please login through the app while using the CLI commands

Hi Topaz,

I previously reported this issue on May 3, 2024, and it has occurred again. Please investigate why this is happening.

We are not using VPN, proxy servers, or antivirus software on the server. Our server is a Windows AWS instance.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also, if you can, please try to recreate this error while using the CLI for Topaz Photo AI; after this has occurred, open Topaz Photo AI as a standalone application, then go to Help > Open Log Folder; please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request