Hi everyone,
Since upgrading to Video AI version 7.1.1, I’ve been experiencing intermittent slowdowns during rendering. For example, converting a 6-second 4K video sometimes takes over an hour, whereas previously (even on older versions) the same task would complete in just 10–15 minutes.
The strange part is that this issue doesn’t happen consistently — sometimes the render speed is completely normal, but other times it gets stuck for several minutes showing only “elapsed time” before the actual rendering begins. The models load quickly, so that doesn’t seem to be the issue.
I also tried reinstalling an older version, but the intermittent slowdown still occurs.
Has anyone else experienced this? Any suggestions or fixes would be appreciated.
Thanks!
Can you send the logs to the support team for review? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
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