Installation Failure

I just bought this software. I have a 27" imac that is a year old and more than meets the specs for the software. when I try to install, it downloads fine, but the installation fails.
I have check the Privacy/Security; files and folders and the software isn’t even listed so I can’t enable the downloads folder.

What am I supposed to do???

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Hi @lisa.marzano, can you share a screenshot of any errors you’re getting while trying to install Topaz Photo AI? Also please include your Mac system profile just in case.

How To Obtain Your System Profile (Mac)


I actually figured it out. It had to do with the file downloading to dropbox even though it looked like it was on my desktop. Maybe it’s something you could put in your help tools. I’ve seen other people have had issues with this too.



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