Installation Failed

[whitepatrick]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered — “Installation Failed” error message (see screenshot)
2. Your system profile — MacBook Pro, 14-inch, 2023, Apple M2 Pro, 16MB RAM
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary
   

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[AND-E]

Hi.

Check if you use any VPN, Firewall, Proxy, or antivirus. Disable them one by one and try again.

You could also try a fresh Install here’s the link for Video AI version 6

https://topazlabs.com/d/tvai/latest/mac/full

Hope this helps

[kyle.topazlabs]

This can be caused by the anti-virus blocking the models and data from downloading completely. As And-E mentioned try turning them off and downloading a clean installer to try again.

If that does not work, please email the support team directly so we can get more details.

help@topazlabs.com