Impossible to get topaz video AI working with my GPU - Unknown error

  1. The bug / behavior you have encountered
    Unknown error after trying to export with gpu all presets don’t work. Does not happen when trying to export with cpu.

After contacting support they said it might be due to large amount of the graphics card is in use by another process. After inspecting task manager details and nvidia gpu activity (checkmark "Display GPU Activity) I can’t find anything significant using a lot of resources. I have no idea what to do anymore.

I also tried

  • clean install nvidia drivers
  • windows update
  • clean install topaz video ai
  • updating to latest topaz version
  • lowering max memory usage to 20% in preference
  • lowering max processes in preference.
  • disabling gpu overclock
  • disabling gpu hardware acceleration
  1. Your system profile
    AMD Ryzen 7 2700X Wraith Boxed
    MSI B450 Tomahawk MAX
    Gigabyte geforce gtx 1650
    Crucial Ballistix bl2 qvl listed
    Corsair CX450M Pny xlr8
    Samsung 860 QVO 1TB

  2. Your log files (Help > Logging > Get Logs for Support)
    logsForSupport.tar.gz (17.3 KB)

Thank you in advance…

1 Like

Hi @hekelaanjou! For any other users who come across this thread for ‘unknown errors’, the best way to troubleshoot these is to reach out to us at by opening a support ticket, since these errors typically are unique to each computer’s hardware configuration.

It looks like @tony.topazlabs is helping you out on a support ticket already so that’s perfect, we’ll be following up with you through your email on this behavior :smiley: