Image Sequence export breaks and deletes output files

Topaz Video AI Bugs and Issues
1

When I try to export to an image sequence (does not matter if it is JPEG or PNG) the export reproducably files after a random (changing) number of frames.

While the export is still running, I can open the export folder and I see the exported images. I can also open them in an image viewer and play them as a sequence.
However, when the export stops, the output folder and all the images in it are gone. They cannot even be restored with Piriformis Recuva - the files are found, but broken after restoration.
So it is impossible to resume the export from where it was left, as it could be done in older versions.
I am using Version 3.3.0 on Windows 11 (latest updates installed).

DxDiag.txt (117.0 KB)
logsForSupport.tar.gz (150.3 KB)

2

Unfortunately, your machine does not meet our system requirements. I am not sure that this is the reason why this is occurring, however, I am unable to reproduce this behavior on my end.

We require 4GB of VRAM and your GPU the NVIDIA GeForce MX150 has slightly under 2GB of VRAM.

I do see that your devices can both be updated, let’s try that.

You can download the latest Intel drivers from the following link. Just download the Driver & Support Assistant and follow the instructions.

We suggest updating your graphics card by using these steps:

  1. Go to the NVidia Driver Download Page.

  2. Enter in the information for your NVIDIA GeForce MX150

  3. In the search results, you will want to use the Studio option if possible.

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