Image Not Supported

While in Lightroom, I performed the following for this image file and received an error message that stated “Image is not supported.” It has been happening for a couple of weeks. I just updated Photo AI to the latest version and it still responded with the same error message.

1 - FIle > Plug-inExtras > Process with Photo AI
2 - Received error message shown in the screenshot below.

I was able to process the image file using the right click > Edit In > Topaz Photo AI

Topaz Photo AI [v1.x.x] on [Windows/Mac]

@garyaltoonian Can you upload the original image file here so I can run some tests?

There isn’t enough information for me to determine whether the conflict is because of the file type or Photo AI / Lightroom.

Thanks!

Thanks for responding Tim.

Where should I upload the file? The files have .NEF extensions. It is not just one file.

Stay well and change your lens when needed!

Thank you.

Gary Altoonian
610.931.9506 (cell)

“Life is like a camera…focus on what’s important
…capture the good times
…develop from the negatives
…and if things don’t work out, take another shot.”

www.altoonianphotography.com
Instagram - http://instagram.com/altoonian_photography
LinkedIn - http://www.linkedin.com/in/galtoonian
https://www.facebook.com/altoonianphotography/

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2023-03-21 - Lauren Henry - 03.NEF (32.6 MB)

You can upload them here as a reply by clicking the up arrow in the text box.

Thanks Tim. I will upload it by Monday.

Stay well and change your lens when needed!

Thank you.

Gary Altoonian
610.931.9506 (cell)

“Life is like a camera…focus on what’s important
…capture the good times
…develop from the negatives
…and if things don’t work out, take another shot.”

www.altoonianphotography.com
Instagram - http://instagram.com/altoonian_photography
LinkedIn - http://www.linkedin.com/in/galtoonian
https://www.facebook.com/altoonianphotography/

Service Disabled Veteran Owned Small Business

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@garyaltoonian I’ll keep an eye out for any messages from you!

Hello Tim,

I appreciate the reminder.

I am recovering from surgery and plan to get something to you by the end of the week.

Stay well and change your lens when needed!

Thank you.

Gary Altoonian
610.931.9506 (cell)

“Life is like a camera…focus on what’s important
…capture the good times
…develop from the negatives
…and if things don’t work out, take another shot.”

www.altoonianphotography.com
Instagram - http://instagram.com/altoonian_photography
LinkedIn - http://www.linkedin.com/in/galtoonian
https://www.facebook.com/altoonianphotography/

Service Disabled Veteran Owned Small Business

Please consider your environmental responsibility before printing this e-mail.

Hello Tim,
Thanks again for your help. Apologies if this is
2023-03-21 - Lauren Henry - 03.NEF (32.6 MB)
a duplicate message.

Hello Tim,

I just sent a reply with the file. It may be a different file from what I noted previously. I get the same response regardless of which file I am using.

Thanks for sending the file.

It looks like this is from a camera model that is currently unsupported. We’re working on supporting NEF files from more camera models this and next quarter.

You can find a list of all our supported cameras here: Supported Cameras | Topaz Photo AI

In the meantime, the best workaround is to use the Photo > Edit in > Topaz Photo AI workflow which will process a TIF instead of a RAW.

Thanks Tim. The camera I am using is a Nikon Z9. I will do as you suggest until the fix is complete.

Stay well and change your lens when needed!

Thank you.

Gary Altoonian
610.931.9506 (cell)

“Life is like a camera…focus on what’s important
…capture the good times
…develop from the negatives
…and if things don’t work out, take another shot.”

www.altoonianphotography.com
Instagram - http://instagram.com/altoonian_photography
LinkedIn - http://www.linkedin.com/in/galtoonian
https://www.facebook.com/altoonianphotography/

Service Disabled Veteran Owned Small Business

Please consider your environmental responsibility before printing this e-mail.

Hi Gary, we added support for the Nikon Z8 and Z9 recently. Please update to the latest version and see if your NEF files work now!

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Thank you Tim. I thought I had updated the software. Problem solved.

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