Image from PS there no image but Topaz is going through the motion

My entire screen is black from statr to finish when a photo from PS goes to Topaz.

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

Please send your system profile. You can also reach out at for support which should be faster than the forums.

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