I cant use it, it doesnt close the starlight mini new feature window

Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]
i cant use it, it doesnt close the starlight mini new feature window

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

Let’s try the steps below to see if that also will work for you to get the model downloaded while the team works on this issue.

  • Open Windows System Settings>Apps>Uninstall

  • Delete any files and folder for the main drive - C:\Program Files\Topaz Labs LLC\Topaz Video AI\

  • Open the Registry Editor on your system. - Windows Key+R will open the run option and then type regedit. Click yes when it prompts.

  • Navigate down to the following folders and right-click on it to delete it.

  • I. Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\ Topaz Video AIII. Computer\HKEY_LOCAL_MACHINE\Software\Topaz Labs LLC\Topaz Video AI

  • Reboot your system

  • Reinstall the app from a clean download using this link: Video AI v7.1.0 - windows installer

Once you have downloaded the model in that version you should be able to update back to 7.1.3 or 7.1.4 and have the update work.

3

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.