I bought topaz but will not activate when I log in

[I bought Topaz but it won’t activate and remove the trial status. using windows version.

Have you recently been able to log into your Topaz Labs Account in a web browser?

If so then Topaz Photo AI should also connect to your account. If it does not please make sure you do not have any VPN, proxy servers or anti-virus software running that can cause connection issues for the apps to reach our servers.

You can also clear your cookies and cache in the web browser you use and then log back in before clicking the activate option in the app.

If you are continue to experience problems please reach out to us at the following link:

Topaz Labs | Support Page

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