I am unable to use my Topaz AI as the screen tells me that I don't have a license

I purchased the product on the 20th December 2023, so I DO have a license.

Steps to reproduce issue:


Topaz Photo AI [v1.x.x] on [Windows/Mac]

Have you recently been able to log into your account in a web browser with your Topaz Labs account’s registered email address?

If so then the apps should also connect to your account. If they do not please make sure you do not have any VPN, proxy servers or anti-virus software running that can cause connection issues for the apps to reach our servers.

You can also clear your cookies and cache in the web browser you use and then log back in before clicking the activate option in the app.

If you are still experiencing problems please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at help@topazlabs.com