HORRIBLE UPDATE

THIS IS RUINING ALL MY PHOTOS WHAT THE HECK IS GOING ON ITS OVER ADJUSTING AND MAKING EVERYONE LOOK DISFIGURED AND I AM IN THE MIDDLE OF WEDDING EDITS I PAID EXTRA FOR WHAT???

I’m having the same problem! Hope to get this fixed quickly

Similar issue. I ended up sharpening in Photoshop instead and had better results actually. Not impressed with Topaz at this point and the fact that they are pushing a one time offer of 15% off if I auto pay, when DXO pureraw’s full price is what Topaz’s upgrade price is, is really making me consider just switching.

Only works on raw files. My raw files are initially opened in Affinity Photo and then converted to TIFFs. Worthless to me. Tried it.

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

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SENT 2 PICS THE ORIGINAL AND THE HORRIBLE UPDATED ONE

The image you sent in looks like its been overprocessed would you mind sharing a screenshot of the enhancements you have used for feedback?

I just used autopilot this is what it does to all my images every single time
Denise and sharpen only

Can you try adjusting some of the settings in the Enhancement layers? You may also need to adjust the default settings by going to Preferences > Autopilot.

If you can please include some examples of the enhancement sliders you are using.

THIS NEW UPDATE SUCKS!!! I CANT USE IT AT ALL IT’S JUST WAY OVER CORRECTING AND MANGELING UP THE PICTURES!!! I SPENT MONEY FOR A PROGRAM I CAN NOT USE!!!

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Hello @stacy-7262 - i found a crash report on our side stating that your computer is under requirements to run any Photo AI versions. Your AMD VEga 3 card only has 2GB of VRAM and to properly run any Photo AI versions, you need a minimum of 6GB.

As a workaround, you can test going to Edit > Preferences > General > AI processor and put it to CPU. However, you also have an issue with your CPU amount, only having 8GN when the minimum required is 16GB.

The RAM and VRAM reqruiements are key to run this sturdy app. Until you have a computer that meets requirements, every versions will introduce for you additional crash, slowness and issues.

Our System requirements are here: System Requirements | Topaz Photo AI

@Eric1950 - I can see you reached out to support back in May, and looking at your System Profile you do meet requirements for RAM. However, you only have 4GB of VRAM when the minimum is 6GB. You can test doing this: Edit > Preferences > General > AI Processor and set it to CPU. Since you have a lot of CPU this will potentially work! When you update computers, make sure to get a card that has 6GB :slight_smile:

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