Latest update is unusable. I have had no major issues to date until this last update when Topaz photo AI crashes constantly when trying to use remove. Also issues with straight up not showing any of the enhancements for some reason but then sometimes it does. very clunky! My system is outdated, I know that, but until now the only problem was wait time not complete failure to work at all.
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this issue in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
