Hi. Haven´t been sending anything for some time

[niels.einarsson]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1
   When fixing a photo, old, The outcome EYES are wrong,
2. Step 2
   The left eye is to looking to the left, but the right EYE is looking directly forward,
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[Lingyu]

Thanks for reaching out. Please send the following information so I can try to reproduce this.

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

Face Recovery will use the information in the original image to create the output. If the eyes in the original image are not clear, then this can happen.

[niels.einarsson]

Niels & Rakel e-mail: odatniels@yahoo.com

| Lingyu Product Specialist
August 30 |

• | - |

Thanks for reaching out. Please send the following information so I can try to reproduce this.

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

Face Recovery will use the information in the original image to create the output. If the eyes in the original image are not clear, then this can happen.

[Lingyu]

The face is not clear to the AI model so it the output is not as good. This is the pixel information that the AI model is working with.