Hanging, crashing, random errors

[If you are posting a new bug, please include the following]

  1. The bug/behavior you have encountered
  • Topaz takes forever to process when clicked on export. Eventually, after 5-10 mins, it shows all of them with an error
  1. Your system profile

DxDiag.txt (158.2 KB)

  1. Your log files (Help > Logging > Get Logs for Support)
    logsForSupport.zip (2.6 MB)

You have a problem with your nvidia drivers as listed under under dxdiag notes section.
I suggest you run something like DDU to fully remove the drivers and re-install using the studio driver.

Also I see you have no displays attached and appears you are remote connecting to this PC via RDP.

Ok - So I reinstalled OS and also reinstalled NVIDIA drivers after running DDU.

I’ve attached both, Topaz logs and dxdiag logs again along with some screenshots.

Still facing the same issue :frowning:


2024-05-17-14-24-29-Main.tzlog (1.1 MB)
DxDiag.txt (165.4 KB)

The last log doesnt seem to show any process attempts, it is just trying to open a a file constantly. The previous logs show a driver/encoder error that could be caused by the video file.

Great thanks! I’ll test it with some other file and report back. Much appreciated :pray:t3:

Seems right now… Thanks much for the help mate! Cheers