Got critical ONXX issue and upscale process aborted

Upscale process aborted and program closed itself.

Tail end of log:
2023-12-28 18-29-57.828 Thread: 4512 Info OUT: 3 frame= 3
2023-12-28 18-29-57.828 Thread: 4512 Info OUT: 3 7657 fps= 2.
2023-12-28 18-29-57.828 Thread: 4512 Info OUT: 3 928
2023-12-28 18-29-57.828 Thread: 4512 Info OUT: 3 78
2023-12-28 18-29-57.828 Thread: 4512 Info OUT: 3

2023-12-28 18-29-59.036 Thread: 4512 Info OUT: 3 frame=
2023-12-28 18-29-59.036 Thread: 4512 Info OUT: 3 37661 fps= 3.31427

2023-12-28 18-30-00.162 Thread: 4512 Info OUT: 3 frame= 37665 fps= 3.58941

2023-12-28 18-30-04.636 Thread: 4512 Info OUT: 3

2023-12-28 18:30:04 11952 CRITICAL: ONNX problem: Run: D:\a_work\1\s\onnxruntime\core\providers\dml\DmlExecutionProvider\src\ExecutionProvider.cpp(896)\onnxruntime.dll!00007FFF06DC1B3D: (caller: 00007FFF06DC1FB2) Exception(2) tid(2eb0) 887A0006 The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

2023-12-28 18:30:04 11952 CRITICAL: Model couldn’t be run for outputName
2023-12-28 18-30-04.636 Thread: 4512 Info OUT: 3 [“out”]
2023-12-28 18-30-04.636 Thread: 4512 Info OUT: 3

2023-12-28 18:30:04 11952 CRITICAL: Unable to run model with index 0 it had error: no backend available

2023-12-28 18:30:04 11952 CRITICAL: Caught exception in tile processing thread and stopped it msg: unable to run model with index 01
2023-12-28 18-30-10.394 Thread: 4512 Info EXITED: 3 -1073740791 1
2023-12-28 18-30-10.394 Thread: 4512 Info Going to delete path: “C:/Users/Scott/AppData/Local/Temp/191664448/previews/19760101 - Rochester - Rogan Home Movie 1967-76 1_778502525.mp4”
2023-12-28 18-30-10.394 Thread: 4512 Info Close and delete path “C:/Users/Scott/AppData/Local/Temp/191664448/previews/19760101 - Rochester - Rogan Home Movie 1967-76 1_778502525.mp4”
2023-12-28 18-30-10.394 Thread: 4512 Info Going to delete path: “D:/Scott/Downloads/19760101 - Rochester - Rogan Home Movie 1967-76 1_stab_iris1.mp4”
2023-12-28 18-30-10.394 Thread: 4512 Info Close and delete path “D:/Scott/Downloads/19760101 - Rochester - Rogan Home Movie 1967-76 1_stab_iris1.mp4”
2023-12-28 18-30-10.396 Thread: 4512 Info ~TProcess(): destroyed
2023-12-29 09-49-56.849 Thread: 4512 Warning QVariant::save: unable to save type ‘QObject*’ (type id: 39).

2023-12-29 09-49-58.159 Thread: 4512 Warning qrc:/videoplayer/TPreviewPane.qml:285: TypeError: Cannot read property ‘sar’ of undefined
2023-12-29 09-49-58.159 Thread: 4512 Warning qrc:/videoplayer/TPreviewPane.qml:285: TypeError: Cannot read property ‘sar’ of undefined
2023-12-29 09-49-58.247 Thread: 4512 Info ~TProcess(): destroyed
2023-12-29 09-49-58.252 Thread: 4512 Info ~TProcess(): destroyed
2023-12-29 09-49-58.252 Thread: 4512 Info ~TProcess(): destroyed
2023-12-29 09-49-58.252 Thread: 4512 Info ~TProcess(): destroyed

System Information:
INFO: === System Information ===
INFO: OS Windows Version 11.22
INFO: CPU Intel(R) Core™ i7-7700 CPU @ 3.60GHz Threads 8 AVX 1 AVX2 1 VNNI 0
INFO: Is Apple Processor 0
INFO: RAM 39.9019 GB Total / 8.82276 Free/Used
INFO: Machine ID: xxx
INFO: Device count: 2
INFO: - Index 0 Name NVIDIA GeForce RTX 3050 Cores 0
INFO: VRAM 7.86816 GB Total / 0 GB Used DataType 2
INFO: Serial 0ea06 ComputeLevel: 806 CUDA ID: 0 Visible: 1 Legacy: 0
INFO: - Index 1 Name Intel(R) HD Graphics 630 Cores 0
INFO: VRAM 0.125 GB Total / 0 GB Used DataType 2
INFO: Serial xxx ComputeLevel: 0 CUDA ID: -1 Visible: 1 Legacy: 0

Please advise if there is more information needed.

Thank you!

If you are still getting this error and issue, open a support ticket and include the full log for the team to review.

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