I just bought the app for my Mac 10.15.5 and its totally useless - everytime I try to export a Picture it crashed ;(
When you say ātotally uselessā could you provide a little more information. Start with the following:
- input image type and size.
- preferences you use, e.g. did you press Use Recommended and after that what were the settings saved after calibration.
- then what were the settings you used for processing, and
- what parameters did you use when you pressed the Save button
Also does your pc meet the system requirements? You can find them here:
And what is the actual error you get when it crashes.
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I can not answer you all question right now but I deactivate the GPU option and scale the image up to 2x its does work. Looks like as soon I choose 3x or 4x times it does crash. The Error message is just saying that the app has been closed due a crash.
input image type and size.6000x4000
preferences you use, e.g. did you press Use Recommended and after that what were the settings saved after calibration. Recommended yes - it did deactivate the GPU support.
then what were the settings you used for processing, and
what parameters did you use when you pressed the Save button
Scale 4x (with 2 its working) face off image type auto
thats all
Well you should be able to get the actual error message from the system
And does your PC meet the minimum requirements?
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I am using 5.01. I am also using Lightroom Classic v.9.3 (CC).
If I start in LR and using the āEdit Inā option and pics Gigapixel AI, then Gigapixel AI opens, a new copy of my file appears in LR, but Gigapixel wonāt actually get the file, so I can up up size it or anything. It is just not doing anything. I uninstalled 5.01 and reinstalled it (and that process is not at all straightforward or clear as there seems to be no file for 5.01, just 4.5 and then an upgrade from there, which frankly seems sloppy to me). How do I get the Upsize from in LR feature to work? It would be the smoothest way and these I could do things to the upsized copy before exporting it with my watermark on it.
Is this a real feature or not? Thanks.
Look at the first post or the downloads on the main web sites.
I believe the release notes also state you must run it as a standalone one time before calling from LR.
FYI donāt have GigaPixel running when you call from LR and donāt send a PSD file to it either as they are not supported.
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Hi,
Thanks for the reply. I am running on Windows 10, so I donāt think that message applies to me but Mac users.
I am pretty sure I didnāt have Gigapixel AI open when I tried to edit from LR. And I did send it a whatever LR has to send overā¦I donāt exactly get to control that. I think it generally sends a tif file, but I am not 100% sure what it sends over. Iām sure I didnāt send a PSD, though.
After going to through reinstall process, I now have two version of Gigapixel installed on my system. Argh!
Right at the top of the opening post are links to version 5.0.1 for both Windows and Mac users.
You get the option of what format to send it in - thereās a default setting but you can override it in the dialogue box
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2,4 GHz Quad-Core Intel Core i5 // 8 GB 2133 MHz LPDDR3 // Intel Iris Plus Graphics 655
I installed it on my PC as well and its running much better (my PC has a i9 and a 2070 Nvidia card inside)
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I have 5.0.1 installed (and I had it before coming here today, too). I was referring to the other comment about needing to open LR firstā¦I donāt see any comment about that in the opening post, except something for Mac users.
I am not sending PSDs to Gigapixel. I have sent several hundred pixels through it and to other apps I have installed. I have no problems with DeNoise AI or Sharpen AI. I load in CR2 & CR3s in LR, so I donāt see where a PSD would get into my workflow. That is not the issue.
