Topaz got back to me via email. I tried a couple images, and the problem seems fixed, at least with Sharpen Ai - I didn’t have a chance to try Gigapixel - I will when I get a chance:
Thanks for reaching out and my sincere apologies for the long-overdue response. We experienced some staffing shortages due to covid-related illnesses, but should be back to our normal response times (less than 8 business hours) shortly.
For Sharpen AI, I’d ask you to do the following:
- Navigate to the Windows Add/Remove Programs page (or search for it using the Search bar) > Search for Topaz Sharpen AI and click ‘‘Uninstall’’
- Go to C:\Program Files\Topaz Labs LLC and delete Sharpen AI folder if there is one
- Go to C:\ProgramData\Topaz Labs LLC and delete Sharpen AI folder if there is one.
Open program RegEdit from your Start menu explorer and delete the registry entries of Topaz Sharpen AI, if there are still any, in:
Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\Topaz Sharpen AI
Computer\HKEY_LOCAL_MACHINE\Software\Topaz Labs LLC\Topaz Sharpen AI
Re-install with V4.0.2
- Download the software from: Topaz Labs Download Page.
- Reboot your computer. Install the program without any other applications running
- Open the program as a standalone first to make sure it’s working for you
As for the issue with the 3 apps when running them on your AMD GPU, I want to rule out if this is a mechanical issue; i.e. a power supply issue. AMD GPUs sometimes cause some machines to crash with high GPU-resource intensive programs if the GPU is being somewhere at the peak and the power supply can’t handle all the usage. Can I please ask you to try turning the power limit usage of your AMD GPU and see if that makes a difference? You can do that in the AMD settings. For your reference, here’s: How to Tune GPU Performance Using Radeon Wattman Share this page. You can check the '‘Power Limit’’.
Please let me know if that makes a difference. Thank you, William.