Please note, all previous versions of Gigapixel dating back to v6.3.3 and older will upgrade through 7.0.0. This means if you’re on 6.3.3, the in-app upgrade flow will take you to 7.0.0, and then you can see newer versions available for updates here.
There are some potential conflicts with this installation if you have previous versions installed. These were unavoidable due to the nature of the update.
Below you will find the steps to resolve this issue, however, it would be very helpful for our team if you could start a Support ticket with us and share your logs prior to performing the resolution steps.
You can gather the logs by following these steps and uploading the logs to this DropBox : Submit File to Dropbox
The following steps are for Windows users:
- Un-install any previous versions of Gigapixel
- Navigate to the Windows Add/Remove Programs page (or search for it using the Search bar) > Search for Topaz Gigapixel AI and click ‘’Uninstall.’’
- Go to C:\Program Files\Topaz Labs LLC and delete Gigapixel AI folder if there is one
- Go to C:\ProgramData\Topaz Labs LLC and delete Gigapixel AI folder if there is one
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Open the program RegEdit from your Start menu explorer and delete the registry entries of Topaz Gigapixel AI, if there are still any, in:
Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\Topaz Gigapixel AI
Computer\HKEY_LOCAL_MACHINE\Software\Topaz Labs LLC\Topaz Gigapixel AI
You can watch this video for a step by step guide to deleting your registry. -
Re-install with Gigapixel:
- Download the software from Topaz Labs Download Page - be sure to scroll down and find the correct Gigapixel installer for your computer
- Reboot your computer. Install the program without any other applications running
- Open the program as a standalone first to make sure it’s working for you