Support Request
If you encounter an issue or have a question about Photo AI, the fastest way to reach us is to email help@topazlabs.com.
This will open a support ticket with us, and we’ll help troubleshoot the issue with you. 
In your email, please include the following details:
- A detailed description of the issue or behavior you’ve encountered. The more specific you can be, the better — it helps the team quickly identify the root cause and begin the troubleshooting process.
- The version of Photo AI you are using.
- Any relevant screenshots, if necessary
- System Profile Information
– How To Obtain Your System Profile (Windows)
– How To Obtain Your System Profile (Mac) - Log Files
– To gather logs, open Photo AI, go to the menu bar on top, and then go to Help > Open Log Folder.
SYSTEM REQUIREMENTS
Before sending us an email, please make sure your machine meets the minimum requirements for Photo AI:
If you would like us to confirm, send us your full system profile information:
TO POST A FORUM TOPIC
If you prefer to post on the Community Forum, feel free to do so 
Other users may pitch in, and we can help investigate the issue as well. The fastest way to get assistance is to reach out to help@topazlabs.com.
Make sure to check any posts already on your question or issue in the Ideas or Bugs and Issues threads to know if this is a known issue or suggestion, and test any workarounds posted in the threads, if available!
