Full Movie encoded as black screen

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
    using current version.
    I converted an interlaced DVD to dinterlaced. “ddv3_thm2”. The first few seconds it grabbed the video file. The rest of the 1:37:00 film was black screen. My computer was doing work the whole time and did nothing. Why did it not error out?
    My file was located on a network computer location: \DESKTOP-#####\Videos\File.mkv
  2. Your system profile
    Intel NUC
    i7-10710U with external GPUIntel Arc A770
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

Are you able to upload the logs and your full system profile to see what could have happened?
How To Obtain Your System Profile (Windows)

3

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.