Fixing Error Loading Model in Topaz Photo AI

I have been using Topaz AI with no issues until today. Suddenly I am getting an 'Error running model" message. Nothing has changed on my computer - same graphics card, same system. Is this happening because I am still using Version 2.3.2? I am very reluctant to do the latest updates as 2.3.3 was a disaster.

Thank you.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request