Ffmpeg error

[mark.schmidt-7173]

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1. The bug / behavior you have encountered
2. Your system profile
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

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logsForSupport.zip (57.2 MB)

[kyle.topazlabs]

There are two errors in the logs, the first is a memory error code with the GPU not being able to handle the processing task or resource requests. The second error is a drive being full and not having enough room to write the file out.

This could be the temporary workspaces drive location or the final export path drive location and both need to be checked to ensure there is enough room to write the file out to.

For the memory error issue, we can make a few changes in the Preferences Panel to help.

File>Preferences>Processing

1. Ensure that your GPU is selected for the AI Processor
2. Set the max memory to 80%
3. Set max processes to 1
4. Save the settings and close the panel.
5. Re-run your clip through the process that you were trying.

If you run into an issue again, please send the logs directly to the support team at help@topazlabs.com