Trying to use starlight sharp. Loads for 15 seconds, then fails with a very well written vauge error that just says to contact support, so here I am. logsForSupport.zip (6.5 MB)

This might be related to a recent bug affecting inputs with non-square pixels. Our team is looking into resolving this. Can you try switching the pixel type to “original pixel” type if you selected “square pixels”? If you had “original pixel” type, try selecting “square pixels” instead:

Topaz Community

Fails to load model

Topaz Video Bugs and Issues

margaux.topazlabs (Margaux Topazlabs) Split this topic January 14, 2026, 7:49pm 2

5 posts were merged into an existing topic: [KNOWN ISSUE] Error when processing input videos with non-square pixels