I am upscaling a few thousand family photos and recently upgraded to Topaz Photo AI 3.0. So far it’s been a hassle and has slowed down production to almost nothing. I’m having a weird issue with facial recovery, in past versions i would select “all faces” then apply to all photos, this would result in the app successfully recognizing faces and upscaling them.
in 3.0 it seems to be recognizing faces that aren’t there, almost always at the bottom of the photo in the shap of a large horizontal rectangle.
in this photo it says it detects ZERO faces, however there is a face detection box in the water Imgur: The magic of the Internet
these boxes show up in almost the same place when they do show up. I opened a ticket with Topaz who instructed me to use the "All " option, which I did. With the same result. I even tried selected only faces that are in the subject, and it does the same thing.
Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:
The original image file.
The processed image.
A screenshot or description of the settings panel so I can see what adjustments were turned on.
You can securely submit your image(s) to my Dropbox using the link below.
Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:
The original image file.
The processed image.
A screenshot or description of the settings panel so I can see what adjustments were turned on.
You can securely submit your image(s) to my Dropbox using the link below.
Hey john I uploaded one more screenshot, I loaded both pics, but went to Pic 1 first, it’s correctly detecting 1 face, but also has 2 greyed out rectangles on the bottom. Whenever they show up they always seem to be around the same spot. Bottom cornerish
hey John I sent the files with instructions on how to recreate.
Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:
The original image file.
The processed image.
A screenshot or description of the settings panel so I can see what adjustments were turned on.
You can securely submit your image(s) to my Dropbox using the link below.
Thanks for sending in those files. I was able to reproduce this issue that you have reported here and there is a task made for the team to investigate. We will be sure to reach back out to you once the issue is fixed.
• Topaz 3.0.2 on Mac OS X 14.5 using a Mac Studio M1 Ultra and 128 GB RAM
(should you need more info I can provide — but I can do without the condescending “We need logs” “We need to see if your 1990’s Dell will run our software”). Because logs are NOT the issue. Shitty output with the latest version of Topaz Photo is the issue.
I’m not sure what is stopping Topaz folks to correct these failures. So let’s look at some of them systematically:
#1: Heads and Faces are NEVER rectangular. They are much more often oval or if not pear shaped. This is obviously not intuitive to your team; and I strongly suggest it should be challenged to them.
The OBVIOUS solution to this issue is to:
A) have FaceAI use AI to define the outline of the head.
B) have FaceAI use a diffusion filter formula on the perimeter of the detected head that is proportional to the pixels of the head itself. i.e. the better the head; the lesser the diffusion.
C) the results will be a blended solution of overall frame enhancements without the jarring impacts of a rectagonal franken-face.
I am reaching out to this thread about the open service ticket with our development team for Photo AI regarding your Face Recovery and selection options.
We are happy to say that with the release of the most recent version of Photo AI, you can now see that Face Recovery is back in working order!
Use the following download link for the latest installer:
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